Frequently asked questions
If you can't find the answer you're looking for, write to [email protected].
General
The most asked questions about Pixepi, pricing and language support.
What is Pixepi?
Pixepi is an independent product studio that solves everyday digital jobs such as images, documents, text and data. Every tool does one job well; you can find all of them on the tools page.
Do the tools cost money?
No. All tools are free right now and work without signing up. If a paid option is added, prices will be published on the tool pages.
Do I need an account?
No. The tools work without a membership. A membership is free; it keeps your outputs for 15 days, raises your daily limit, lets you return to your job history and keeps your tool settings in your account.
What languages do the tools support?
The interface is available in English and Turkish right now; more languages are in the works.
Files & privacy
How long a file is kept and who can reach it.
How long are my files kept?
Files you upload without logging in are deleted automatically within 24 hours at the latest. Member outputs are kept for 15 days; you can delete them whenever you like.
Who can see my files?
The file you upload is used only for the conversion job; it is not opened for any other purpose. Details are on the privacy page.
How do I delete my outputs?
You can delete your outputs whenever you like from the history and file management sections of your account. The retention period is 15 days; when it ends, outputs are deleted automatically.
Membership & limits
What a free account adds and how daily limits work.
What does a membership add?
A free membership keeps your outputs for 15 days, lets you return to your job history at any time, keeps your tool settings in your account and raises your daily limit. Daily limits vary from tool to tool; each tool's own page lists them.
What is the daily limit?
Every tool has its own daily limit: it is low for guest use and rises to a higher, tool-specific limit with a free membership. The daily limit for a tool is written on its page.
How do I delete my account?
You can close your account from the "Close account" section of your account panel by entering your password. When you close it, your outputs and history are deleted immediately and your account record is anonymised within 30 days. If you need help, write to [email protected].
Technical
Browser support, file limits and troubleshooting.
Which browsers are supported?
The tools work in modern browsers: Chrome, Edge, Firefox and Safari. If your browser is old, file selection or downloads may get stuck; updating to the current version solves most problems.
What is the file size limit?
The per-file limit varies from tool to tool and is written on each tool's page. Some tools accept more than one file at a time; this is also noted on the tool page.
What should I do if a tool doesn't work?
First refresh the page, then try the file again in a different browser tab. If the problem continues, write to [email protected] with the tool name, the file type and the error you saw.